Back

Unpicking Culture & Conduct in Financial Services - 10-minute Case Studies Sessions

Live

2026-03-03 | 02:10 PM - 03:00 PM

‘Why Culture Programmes Stall — and How Banks Can Break Through’

Mirea Raaijmakers, Former Global Head of Behavioural Risk Management, ING & Independent Advisor

‘Where Behaviour meets Technology Risk & Resilience: An APAC Case Study’

Weike Scholten, Behavioural Risk Expert, BR Insights B.V., Ltd.

‘The Difference Between Culture & Conduct: The Gap Firms Keep Missing’

Carol Franceschini, Senior Audit Manager for Culture and Behavioural Risk, Standard Chartered Bank

‘Stories Behind the Stats: Why Culture Goes Wrong’

Dr Roger Miles, Faculty Lead, UK Finance Conduct and Culture Academy & Lead Author of Culture Audit

1LoD

Head of XLoD Production

Independent Advisor

Former Global Head of Behavioural Risk Management, ING &

BR Insights B.V., Ltd

Behavioural Risk Expert

Standard Chartered Bank

Senior Audit Manager for Culture and Behavioural Risk

UK Finance

Faculty Lead, UK Finance Conduct and Culture Academy & Lead Author of Culture Audit